Customer Testimonials

“The Original Flame was the best to deal with – right from ordering the part, to installing.Very professional – the technician even went above and beyond and cleaned our gas fireplace after installing the new part.
Great service, would recommend them to anyone that needs their fireplace fixed plus they were the only ones in town that could find me the part I needed, without trying to sell me a brand new fireplace. Thanks Original Flame.” – Chris & Julie Moncrief

“Just a quick note to say Thank You for excellent products and service.
Many Thanks to Karen for eagerly helping arrange for complete warrantee satisfaction with Regency Fireplaces.
Thanks to Regency Fireplaces for promptly responding to our need and providing us with a replacement stove that’s even better than the one we’d enjoyed for so many years. We’re totally impressed by their customer care. We’ve always been a fan of Canadian made Regency products; their responsiveness and prompt assistance when needed is simply the cherry on top!
Thanks too to David and Rhys for your professionalism and efficiency on installing and flue sweeping. You made what seemed a big job go so smoothly!
As a consumer, being satisfied by any product we use daily makes life a little nicer; knowing there are good people behind it who are keen to provide excellent product support and service makes life all that much better.
Many Thanks again to you all.
Sincerely
Mark and Susan Salusbury
Salusbury Studios”

“Dealing with The Original Flame was a great experience. We ordered everything by phone not even having had the opportunity to visit the showroom due to time and being in Toronto while our cottage is in Apsley. Dave was terrific to deal with and the product and delivery was better than we could have hoped for having met them only on installation day. They were on time, installation was professional and very clean. We would have no reservations recommending them.” – Andre and Diane

About Saber gas grills – “I want to thank you for recommending Saber grills last summer. My wonderful old Vermont Castings grill had to be replaced so I purchased a smaller Napoleon grill which just didn’t measure up, I guess I was spoiled after so long with the old Vermont Castings grill. When I asked you for your opinion on which might be the best grill to purchase you told me about your experience with your Saber and suggested I research it, so I did and liked what I read so I bought one.
I no longer miss my old one, this Saber is fantastic. I am an avid bar-b-quer and the Saber is by far the best grill I have ever used. I can cook anything on it, even bacon, and never have worry about flare ups. Skin-on chicken is the same, no flare ups and any meat seems to be juicier and cooks faster than on conventional grills. I am looking forward to summer when I can slow cook ribs and brisket again.
Yes the Saber is a little more money but well worth it. I am happy to hear that you are going to carry Saber grills in your store, I know you will make a lot of folks happy grillers.” – Don

“Enjoyed the service!” Customer enjoyed the service The Original Flame provided, therefore I used them for the project and all went well.”– Greg Lawson – Design Alternatives

“Heat with the flip of a switch!” before installing a propane gas fireplace we were using a wood burning stove. Since the installation we now have heat at the flip of a switch. There is virtually no mess and the family room is easier to keep clean. With having two teenagers they are now able to operate the fireplace with no worries of having a fire. We experienced excellent service and have since recommended The Original Flame to other family members. Thanks to Michele and your staff!!” – Randy & Nancy Wagar

“Outstanding to work with!” Michele and Tim and crew were outstanding to work with – great advice, service and just really nice people!” – Rob

“Friendly atmosphere, exceptional service!” We experienced a friendly atmosphere and exceptional service (can be hard to find these days). Our fireplace has complimented our living space in both summer and winter seasons.” – Rick & Joyce Willshaw

“Best in product knowledge!” “This company always proves to be the best in product knowledge, customer service and listening to our needs. We will always deal with The Original Flame – 4 years later!” – David

“Perfect fire pit! If you’re looking for a beautiful fire pit to enhance your outdoor space, look no further than The Original Flame! Michelle is wonderful to work with and she helped us select the perfect fire pit for our space. We love the clean lines; modern, mesmerizing, elegant… What a difference it made, being able to enjoy dessert with family and friends outside in our gazebo in October on Thanksgiving weekend! It’s amazing how much a fire pit extends the season, allowing us to spend more time in our garden. Thank you Michelle!” – Maura and Jeff

“[After the install of my mother’s fireplace] I was up to Peterborough over this past weekend and was able to get the casing modified and put back on the fireplace. It’s all back together now and is looking great. Your installer has a great personality and did an exceptional job in installing the unit. I would also like to thank you and your staff for keeping us so well informed throughout this process, through phone calls and e-mails. I would definitely recommend your services. Me living and working in Oshawa and my 85 year old mom in Peterborough, your communications with us certainly made this experience much less stressful on my mom… Thank-you. Prior to your installer arriving, I removed the entire casing from around the old fireplace, so the installer only needed to remove and replace the unit and he did a fantastic job.” – Bruce