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Walking into the Original Flame isn't like walking into a huge warehouse store, it is like walking into someones warm living room. Michele knows her products and cares that you are thrilled with your new fireplace.
Michele is knowledgable about her products and values her customers. She is always available to help with all of your fireplace and woodstove needs.
Knowledgeable staff – the right products – excellent follow up!
We experienced excellent customer service and installation and have since recommended The Original Flame to other family members. Thanks to Michele & staff!
This company always proves to be the best in product knowledge, customer service and listening to our needs. We will always deal with The Original Flame – 4 years later!
We chose The Original Flame mainly because of the professional, yet friendly manner and the extensive knowledge of the products. The fireplaces were professionally installed with no problems or messes left behind.
The service was really great at The Original Flame. Our installation was very professional and they even fixed up a mess left from another company. The fireplace is gorgeous!
We experioenced a friendly atmosphere and exceptional service! (hard to find these days)
Professional, friendly, courteous, knowledgeable. Michele did not try to sell us something we did not want, she listened to our needs first. The job was completed quickly and to a high quality.
Dealing with The Original Flame was a great experience. We ordered everything by phone not even having had the opportunity to visit the showroom due to time and being in Toronto while our cottage is in Apsley. Dave was terrific to deal with and the product and delivery was better than we could have hoped for having met them only on installation day. They were on time, installation was professional and very clean. We would have no reservations recommending them.
Just a quick note to say Thank You for excellent products and service.
Many Thanks to Karen for eagerly helping arrange for complete warrantee satisfaction with Regency Fireplaces.
Thanks to Regency Fireplaces for promptly responding to our need and providing us with a replacement stove that’s even better than the one we’d enjoyed for so many years. We’re totally impressed by their customer care. We’ve always been a fan of Canadian made Regency products; their responsiveness and prompt assistance when needed is simply the cherry on top!
Thanks too to David and Rhys for your professionalism and efficiency on installing and flue sweeping. You made what seemed a big job go so smoothly!
As a consumer, being satisfied by any product we use daily makes life a little nicer; knowing there are good people behind it who are keen to provide excellent product support and service makes life all that much better.
Many Thanks again to you all.
Mark and Susan Salusbury
The Original Flame was the best to deal with – right from ordering the part, to installing.Very professional – the technician even went above and beyond and cleaned our gas fireplace after installing the new part. Great service, would recommend them to anyone that needs their fireplace fixed plus they were the only ones in town that could find me the part I needed, without trying to sell me a brand new fireplace. Thanks Original Flame.
Visit us for full service, from purchase to installation and ongoing service. Our family wants your family and friends to come together around the fire for years to come.
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