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The Original Flame was the best to deal with – right from ordering the part, to installing.Very professional – the technician even went above and beyond and cleaned our gas fireplace after installing the new part. Great service, would recommend them to anyone that needs their fireplace fixed plus they were the only ones in […]

Dealing with The Original Flame was a great experience. We ordered everything by phone not even having had the opportunity to visit the showroom due to time and being in Toronto while our cottage is in Apsley. Dave was terrific to deal with and the product and delivery was better than we could have hoped […]

Professional, friendly, courteous, knowledgeable. Michele did not try to sell us something we did not want, she listened to our needs first. The job was completed quickly and to a high quality.

We experioenced a friendly atmosphere and exceptional service! (hard to find these days)

The service was really great at The Original Flame. Our installation was very professional and they even fixed up a mess left from another company. The fireplace is gorgeous!

We chose The Original Flame mainly because of the professional, yet friendly manner and the extensive knowledge of the products. The fireplaces were professionally installed with no problems or messes left behind.

This company always proves to be the best in product knowledge, customer service and listening to our needs. We will always deal with The Original Flame – 4 years later!

We experienced excellent customer service and installation and have since recommended The Original Flame to other family members. Thanks to Michele & staff!

Knowledgeable staff – the right products – excellent follow up!